HALO SOCIETY™ — STORE POLICIES Last updated: May 2026
WHO WE ARE
This store is owned and operated by Halo Society™. We sell the Halo Balance Ring™ and related products through our website halosociety.com. Our store is powered by Shopify.
If you have any questions about anything on this page please email us at [your support email].
SECTION 1 — THE 30 DAY QUEEN'S PROMISE GUARANTEE
We stand behind the Halo Balance Ring™ completely.
Wear your ring every day for 30 days. If you do not feel calmer, sleep better, or notice even a small shift in how you feel — we will give you every penny back.
No forms. No explanations. No guilt.
To request a refund within 30 days of your purchase date simply email us at [your support email] with your order number and we will process your full refund within 3 to 5 business days. You do not need to return the product to receive your refund during the 30 day guarantee window.
After 30 days from your purchase date we are unable to offer refunds unless the product arrives damaged or defective.
This guarantee applies to all orders placed directly through halosociety.com. It does not apply to products purchased through third party sellers or unauthorized retailers.
SECTION 2 — REFUND POLICY
We want you to be completely happy with your order.
Full refunds are available within 30 days of your purchase date under our Queen's Promise Guarantee described above.
If your product arrives damaged, defective, or incorrect please contact us within 14 days of receiving your order. Send us a photo of the issue and your order number and we will send you a replacement or issue a full refund at no cost to you.
We do not accept returns or offer refunds for the following reasons after the 30 day guarantee window has passed — change of mind, ordering the wrong item, or general dissatisfaction without giving the product a full 30 day trial.
Digital products including The Sisterhood Guide are non-refundable once delivered to your email.
To start a refund request email us at persistencefreelancing@gmail.com with your order number. We respond to all refund requests within 1 to 2 business days.
SECTION 3 — SHIPPING POLICY
We currently ship to the United States and select international destinations.
Processing time — all orders are processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.
Estimated delivery times after your order ships:
United States standard shipping — 5 to 7 business days, assuming no unexpected delays. United States expedited shipping — 2 to 3 business days where available. International shipping — 10 to 21 business days depending on destination and customs processing.
Free shipping is included on all orders of 2 or more rings.
Once your order ships you will receive a confirmation email with a tracking number. Please allow 24 to 48 hours for tracking information to update.
We are not responsible for delays caused by shipping carriers, customs processing, weather events, or circumstances outside our control. If your order has not arrived within the estimated delivery window please contact us and we will do everything we can to help.
If your package is marked delivered but you have not received it please check with neighbors and your local post office first then contact us within 7 days and we will investigate.
We are not responsible for packages delivered to an incorrect address provided by the customer at checkout. Please double check your shipping address before placing your order.
SECTION 4 — PRIVACY POLICY
We take your privacy seriously. Here is exactly what we collect, why we collect it, and how we use it.
What we collect
When you place an order we collect your name, email address, shipping address, billing address, phone number, and payment information.
When you browse our store we automatically collect your IP address, browser type, the pages you visit, and how long you spend on each page. This happens through cookies and similar technology.
If you sign up for our email list we collect your email address.
If you contact our support team we collect the information you share with us in that conversation.
Why we collect it
We use your information to process and fulfill your order, send you order confirmations and shipping updates, respond to your support requests, improve our website and products, send you marketing emails if you have opted in, and detect and prevent fraud.
We do not sell your personal information to anyone. Ever.
Who we share it with
We share your information only with the third parties that help us run our business. This includes Shopify which powers our store, payment processors who handle your transaction securely, shipping carriers who deliver your order, and email marketing platforms if you have opted in to our list. All of these parties are required to handle your information securely and only use it for the purpose we share it with them for.
We may also share your information if required by law, to protect our rights, or in connection with a sale or merger of our business.
Cookies
Our store uses cookies to keep your cart active, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings but some parts of the site may not work correctly if you do.
Your rights
You have the right to know what personal information we hold about you, request that we correct any inaccurate information, request that we delete your information, opt out of marketing emails at any time using the unsubscribe link in any email we send you, and request a copy of your personal information.
To exercise any of these rights email us at [your support email] with your request. We will respond within 5 business days.
If you are located in California you have additional rights under the California Consumer Privacy Act including the right to opt out of the sale of your personal information. We do not sell your personal information but you can contact us to learn more.
If you are located in the European Union or United Kingdom you have additional rights under GDPR including the right to data portability and the right to lodge a complaint with your local data protection authority.
Data security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Your payment information is encrypted and processed securely through Shopify. We never store your full credit card details on our servers.
No method of data transmission over the internet is 100 percent secure. While we do our best to protect your information we cannot guarantee absolute security.
How long we keep your information
We keep your order information for as long as needed to fulfill your order, comply with legal obligations, and resolve any disputes. You can request deletion of your information at any time by contacting us.
SECTION 5 — TERMS OF SERVICE
By visiting our website and placing an order you agree to the following terms.
You must be at least 18 years old to make a purchase from our store.
You agree to provide accurate and complete information when placing your order. We are not responsible for orders that cannot be fulfilled or delivered due to inaccurate information provided at checkout.
The Halo Balance Ring™ is a wellness product. It is not a medical device. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Results vary between individuals. The statements on our website have not been evaluated by the Food and Drug Administration.
We reserve the right to refuse or cancel any order at our discretion including orders that appear to be fraudulent or placed by unauthorized third parties.
We reserve the right to update our prices, products, and policies at any time without prior notice.
All content on halosociety.com including text, images, product descriptions, and branding is owned by Halo Society™ and may not be copied, reproduced, or used without our written permission.
Halo Society™ is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website beyond the purchase price of the product in question.
These terms are governed by the laws of the state of Georgia.
SECTION 6 — CONTACT US
We are a real team and we actually read every message.
If you have a question about your order, a refund request, a product question, or anything else — reach out and we will get back to you within 1 to 2 business days.
Email: persistencefreelancing@gmail.com Website: halosociety.com Hours: Monday to Friday, 9am to 6pm
